Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management In ServiceIntelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. Coverage includes• Recognizing what excellent IT service loo. Only one
Sharon Taylor, Chief Architect of ITIL V3 and Chief Examiner of ITIL qualifications, is one of the world’s leading IT Service Management experts. She is now President of Aspect Group, Inc., a leading provider of ITSM services. Taylor served until recently as chair of itSMF International and spent eight years on itSMF chapter boards and itSMF committees, leading itSMF's growth and improvement. In 2008, she received itSMF UK’s Paul Rappaport Award for outstanding commitment and Lifetime Achievement to IT Service Management.
| Title | : | Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management |
| Author | : | Sharon Taylor |
| Format | : | Hardcover - Pages ( 208 ) |
| Rating | : | 4.94 |
| Publish Date | : | 2011-08-17 |
| Id Book | : | 0132692074 |
| Type File | : | PDF, DOC, RTF, ePub |
Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In ServiceIntelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You’ll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping “captivity” to either internal or external IT providers. Coverage includes• Recognizing what excellent IT service loo
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